Tickets for all ticket classes can be cancelled within 24 hours of booking, but not later than four (4) hours before departure. Pease notify us of your decision to cancel by e-mail svl@sll.flights. In case of cancellation, the ticket price will be refunded within 7 days. After 24 hours, special rules for each ticket class apply.

FIX

CHANGING A FLIGHT IS NOT ALLOWED / NOT INCLUDED. NAME CHANGE IS NOT ALLOWED. A fixed ticket that cannot be cancelled or changed free of charge. Changing the ticket is possible at an additional cost. Depending on the payment method, a service fee may be added to the additional charge. The request to change/cancel the ticket must be sent to the e-mail address svl@sll.flights at least four (4) hours before the departure. After that, it is no longer possible to change or cancel the ticket. One piece of hand luggage weighing up to 8 kg and one piece of check-in luggage weighing up to 20 kg are allowed for this ticket class free of charge. Check-in is opening 50 minutes and closes for 35 min. before departure in Helsinki and 30 min. before in Savonlinna. A 7-11-year-old child is not allowed to travel without an attendant. The discount ticket discount is not realized with a regular ticket together with the FIX ticket.

FLEX

CHANGING / REFUNDING THE TICKET IS PERMITTED UP TO 4 HOURS BEFORE EXIT. 70% OFF OF THE TICKET. The dynamic ticket that can be cancelled and changed up to two (2) times. Changing the ticket is free of charge; if the ticket is cancelled, 70% of the ticket price will be refunded within 7 days. The fare will be returned to the same bank account/payment card from which it was paid to the Seller’s bank account. The request to change/cancel the ticket must be sent to the e-mail address svl@sll.flights at least four (4) hours before the departure. After that, it is no longer possible to change or cancel the ticket. One piece of hand luggage weighing up to 8 kg and one piece of check-in luggage weighing up to 20 kg are allowed for this ticket class free of charge.. Check-in opening 50 minutes and closes for 35 min. before departure in Helsinki and 30 min. before in Savonlinna. Children aged 7-11 are not allowed on the flight without an escort.

Discounted tickets

65-year old and older passenger.

The ticket cannot be cancelled or changed free of charge. Changing the ticket is possible at an additional cost. Depending on the payment method, a service fee may be added to the additional charge. The request to change/cancel the ticket must be sent to the e-mail address svl@sll.flights at least four (4) hours before the departure. After that, it is no longer possible to change or cancel the ticket. One piece of hand luggage weighing up to 8 kg and one piece of check-in luggage weighing up to 20 kg are allowed for this ticket class free of charge

2-6-year-old passenger

The ticket can only be booked together with either a FIX or FLEX class ticket, and it is subject to the same conditions as a FIX or FLEX class ticket; Checked baggage is limited to one piece of max 20 kgs and hand luggage one piece, max 8 kgs.

Pupils and students (Finland)

Passengers must present proof of age with a valid photo ID. The ticket cannot be cancelled or changed free of charge. Changing the ticket is possible at an additional cost. Depending on the payment method, a service fee may be added to the additional charge. The request to change/cancel the ticket must be sent to the e-mail address svl@sll.flights at least four (4) hours before the departure. After that, it is no longer possible to change or cancel the ticket. One piece of hand luggage weighing up to 8 kg and one piece of check-in luggage weighing up to 20 kg are allowed for this ticket class free of charge. Additional information: Baggage Rules. Discount for this ticket class is valid during the period from August 10 to June 6 for passengers acquiring basic or secondary education in full-time study and for students up to 24 years of age, upon presentation of a student card at check-in. Checked baggage is limited to one piece of max 20 kgs and hand luggage one piece, max 8 kgs.

Infant

Passengers up to 2 years of age fly free of charge (upon presentation of an identity document, which could also be a birth certificate, at check-in). Up to two passengers up to 2 years of age are allowed on one flight. There is no separate seat for a passenger up to 2 years of age, and the infant must be in their parent's lap during the entire flight. The ticket can only be booked together with either a FIX or FLEX class ticket. One piece of hand luggage weighing up to 8 kg or one piece of check-in luggage weighing up to 10 kg are allowed for this ticket class free of charge. 

UM

Special service for unaccompanied minors 7-11 years old  Our flights are subject to a limit of 3 unaccompanied children per flight, and tickets are available online. Tickets cannot be altered or refunded. Valid for travel on Transaviabaltika operated flights. Checked baggage is limited to one piece of max 20 kgs and hand luggage one piece, max 8 kgs. Further information/ordering: E-mail: svl@sll.flights  Tel. : +358 44990 9990

A ticket with a travel fare concession must be booked separately from a full fare ticket. The concession does not apply to a booking made to a low fare ticket together with a full fare ticket! Likewise, it is not possible to buy tickets with different types of travel fare concession with one booking, but separate bookings must be made so that the concession would apply. A limited number of discounted tickets is available per flight, but not less than 40% of the capacity of the aircraft.